How do I login to NRS?

NRS is linked with your VHA account which means you have to use your VHA Active Directory username and password to login to NRS. A VHA Active Directory username and password is different than your NRS username and password – your old NRS username and password is decommissioned and will not work anymore.

I am not a VHA employee – does this change apply to me as well?

Yes this change applies to all NRS users including VHA staff members, external partners, suppliers and vendors. All non-VHA NRS users have been issued VHA Active Directory account details. There will be no other changes related with your NRS account except the username and password.

What if I have forgotten my username and/or password?

If you are not sure what your VHA Active Directory username and/or password is, please contact the VHA UAM team at 1300 860 293 for assistance. Alternatively you can also send an email to the UAM team at uam.requests@tpgtelecom.com.au. Please mention your VHA Employee ID as a reference when contacting the VHA UAM team.

If you require a password reset, you can email UAM's Password Reset team at password.request1@tpgtelecom.com.au or call 1300 860 293 to reset your VHA AD account password.

Caution: The temporary password sent by the UAM team is only valid for 24 hours. If you have not changed your temporary password within 24 hours of getting issued, please contact the UAM team and request them to reset your password again.

I am entering the correct username and password but still getting the invalid username and password message - what should I do?

If you are copying/pasting the username and/or password from an email message then there are chances that some invisible characters like trailing spaces are also getting copied and pasted. Instead of copying/pasting please type the username and password to eliminate this possibility.

My VHA account is locked - what should I do?

If you enter your password incorrectly 5 times or more your VHA account will be locked and you will need to contact the UAM to get it unlocked. If your VHA account is locked you won't be able to login to your VHA computer, won't be able to check your VHA emails and also won't be able to access NRS. If this is the case please contact the UAM team at uam.requests@tpgtelecom.com.au or 1300 860 293.

My NRS account is locked-out - what should I do?

If you are able to login to your VHA computer and can access your emails but you are getting a message that your NRS account is locked, please send an email to nrs.idm@tpgtelecom.com.au along with your Employee ID and request to unlock your account.

I don't have an NRS account - how do I get access?

Access to NRS is granted via SRM. For new VHA users you can include the request for NRS in the Onboarding process and for existing users via the "User Account Updates" >> "User Software & Account Request" section as shown in the image below. Vendor access for NRS is always requested by the Vodafone PCG lead. In all cases the user must have a valid VHA Employee ID (Oracle account) and a valid VHA Active Directory account before requesting NRS otherwise the request is automatically rejected.

For any additional questions related with NRS access please send an email to nrs.idm@tpgtelecom.com.au